Technical Support L2

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Angajator: rinf.tech
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.12.2016
    Remote work: On-site
    Scurta descriere a companiei

    More than 13 years have passed from 2006, when our adventure begun. Our purpose was to become a reliable partner for businesses and organizations that aim to grow and architect their future within their industry and outside of it.

    We are passionate innovators, with a taste for creativity, brave vision and out-of-the-box thinking. This is why we built partnership with some of the leader companies in Robotics, Automotive and Computer Science.

    During the last years we developed our own product: MATT, the robot for automated QA testing. We are now living a wonderful adventure promoting MATT, sharing ideas and getting in touch with a diverse and enriching constellation of enterprises.

    The quality of our work and the trustworthiness of our brand made us into who we are now: an organization composed of over 400 skilled, diverse, enthusiast and motivated people, with a variety of technological expertise, working in an inspiring and creative environment. We deliver innovative digital products and services, supporting our partners’ growth and consequentially growing ourselves.

    People & Culture

    At RINF TECH you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. Your voice is heard! We are a driven and inclusive team, whose purpose is to make our clients lives easier and their companies successful. The most important thing is that we value our people, not only as employees, but as individuals: we support and appreciate each personality, because for us different is unique. We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

    Cerinte

    Experienta de lucru cu baze de date SQL SERVER (proceduri/trigger-i functii);
    Abilitatea de a diagnostica, depana, de a obtine rezultate si de a oferi solutii pentru o gama larga de probleme tehnice.

    Responsabilitati

    Ofera suport tehnic si functional direct clientilor cu privire la utilizarea, configurarea si intretinerea produselor companiei, asigurandu-se totodata ca sistemul/aplicatiile functioneaza in conformitate cu specificatiile primite;
    Ofera asistenta clientilor pentru remedierea imediata in caz de urgenta, in conformitate cu clauzele din cadrul SLA-ului;
    Creeaza temporar work-around-uri pentru problemele imediate ale clientilor, dupa caz;
    Simuleaza/reproduce problemele aparute pe mediul clientilor astfel incat sa ofere toate detaliile necesare departamentului de dezvoltare in vederea rezolvarii bug-urilor;
    Colaboreaza indeaproape cu echipa de livrare (analiza, dezvoltare, implementare si configurare) pentru a rezolva problemele clientilor;
    Participa impreuna cu echipa de analiza/dezvoltare la implementarea aplicatiilor companiei pentru noi clienti;
    Ajuta la crearea de documente tehnice si/sau materiale de instruire precum si a bazei de cunostinte.

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