2nd Level OSS Engineer
A CONNECTED WORLD IS JUST THE BEGINNING!
Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life.
We are moving from the information society to the Networked Society, where the primary concern is not having access to information, but what benefit you get out of it. It took 100 years to connect 1 billion places and 25 years to connect 5 billion people. The next step is connecting things. Ericsson envisions 50 billion connected devices as a starting point for new ways of innovating, collaborating, and socializing. The result will be simplified processes, higher productivity, real-time information allowing quicker, more informed decision-making or problem solving when relevant, and monitoring.
The Networked Society changes the logic of how society works. It is our job to take the lead in enabling this, and we are shaping our decisions around that. The ICT industry can help address our world’s major concerns in climate change, health care, education, and more.
• You find us in 180 countries
• We are more than 100,000 employees
• We have more than 30,000 patents
• 40% of mobile calls are made through our systems
• More than 2 billion people globally use our networks
In Romania we operate also the Global Services Center which is performing Managed Services for various European Operators, employing over 1000 engineers.
IT systems, storages, backup solutions, monitoring systems (e.g. Nagios, Veritas Backup)
Unix based and Windows administration
POSIX (bash, perl, SQL scripting, Windows batch scripting) used to automatize different system tasks
Networking and basic routing (CISCO courses represents an advantage)
Database administration basic knowledge (Oracle, Sybase, MySQL, MS SQL, MS Access)
Technical support environment, working with tickets, priorities, Service Level Agreements, on-call duty one week per month.
Nice to have requirements:
Mobile telecommunication systems knowledge
Radio & Core network architecture knowledge
Knowledge of Network or Element Management Systems from various vendors like Huawei M2000/U2000, Nokia NetAct, Ericsson OMC-R, Alcatel, ZTE, HP NNM
Administration or user experience with Performance Management Systems (data processing, parsing, database loading and export / visualization)
University degree (Polytechnics represents an advantage)
Fluent English (spoken and written)
Good communication skills, both written and verbal
Availability for traveling abroad, occasionally
Ability to work within a global, remote workforce
Ability to work both independently and in a team environment.
Ability to work under pressure
Available for on-call duty
Job Summary & Responsibilities
This Job Role is responsible for 2nd level assurance & support activities within Ericsson Global Services Center Romania;
The Operations Support System (OSS) Engineer is responsible for:
Operation & Maintenance of proactive and reactive activities;
Ensuring that the services provided to our customers are continuously available and performing up to Service Level Agreement (SLA) performance levels;
Understanding the customer’s network and systems architecture, liaise with applications experts, operations staff and users to determine requirements and provide quick resolution for technical issues.
Contribute with automation ideas and in their implementation
Providing coaching for junior colleagues
The OSS Engineer deals with fault, performance, service and inventory management. Provides support and assistance along the entire Life Cycle of the platforms in scope.
Assures the correct functionality by following the routine and fault prevention guidelines (check and act upon alarms, logs, system monitor indicators)
Takes action before problems become critical: system/hardware failures, hanged processes, scripts not having desired output, application errors, data flows etc
Technical tasks to add and configure new elements by following specifications and procedures, extracting the required data from databases (Oracle, Sybase, MSAccess or others), create new scripts to: improve the functionality, add new functions or in prevention scope.
Respond to requests raised for ongoing issues and troubleshooting. Perform emergency troubleshooting for critical issues in a required timeframe, accordingly to SLA.
Document constantly on managed platforms and maintain a good level of communication with vendors and clients.
Assures support during systems and applications upgrades, conducts User Acceptance Tests, performs sanity checks.