Order Fulfillment Support with German

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

To succeed in this role, we need someone with the following profile :

− Basic skills on Steelcase products
− Knowledge of dealership network and distribution channels
− Knowledge of processes and organization of industry and logistics
− Language skills: excellent knowledge in English and German (French would be a plus)
− Excellent IT skills: SAP, Outlook, Lotus Notes

− Receiving, processing customer orders
− Fulfilling customer requests and ensuring customer satisfaction (order amendments)
− Handling customer orders on a accurately and timely manner
− Dealing with Customer amendment requests and ensuring that they are handled accurately
− Offering support to the front office in providing pro-active information about the life cycle of his orders and requests
− Being a flexible team player
− Having the ability to back fill in case of need any back office position in order to ensure an optimum customer satisfaction
− Escalating any issues which may interfere in the continuous flow of order and amendment treatments
− Providing continuous improvement and feedback on recurrent issues
− Keeping a critic eye regarding the processes and escalates the issues faced
− Ensuring pragmatic feedback about quality issues or questions received from the dealers
− Escalating any critical issues to his team leader
− Respecting processes and procedures defined at the departments level
− Identifying process issues and elevates for resolution
− Liaising between Steelcase Dealers, Sales, Specials, Factories, Logistics and Transport to solve dealer requests

Steelcase Inc., the global leader in the office furniture industry, was founded in 1912 by people with a strong commitment to doing the right thing for their customers, employees, business partners, associates and neighbors. Today we’re a global company with fiscal year 2011 revenue of approximately $2.4 billion USD and about 10,000 employees. Our mission is to help create great experiences – wherever work happens. We study the ways people work, then use that knowledge to develop products and services that help people work more effectively and organizations use space more efficiently. Our brand offers a comprehensive portfolio of workplace products, furnishings and services, inspired by nearly 100 years of insight gained serving the world’s leading organizations. And we design for social, economic and environmental sustainability. Operating in a connected world, Steelcase Inc. reinforce its values: we still strive to provide a work environment that enables employee growth, satisfaction and success.

Steelcase in Cluj

Our Global Business Centers in Monterrey (Mexico), Kuala Lumpur (Malaysia) and Cluj provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations. Supporting Europe and North America, we look for colleagues with English, French, German and Spanish skills. We offer opportunities in: Information Technology, Marketing & Sales Support, Finance, Administrative Support.

We are looking for people who are passionate about finding solutions, who do their best work as part of a team, who share our commitment to quality and doing things right.