Customer Support Specialist with German

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

• A minimum of 6 months Customer support experience
• College/University degree
• English and German fluent skills;
• SAP/ Oracle/ Siebel experience is a plus;
• Organization and self-motivation abilities;
• Customer oriented;
• Self motivated with good communication skills;

• Performs customer invoicing/ shipping activities;
• Handles incoming calls from customers or clients;
• Transfers customer calls to appropriate staff;
• Assists cusomer in solving disputes;
• Acts as interface with logistics department as to ensure shipping and delivery to customers;
• Researches billing usses/ issues credit and debit notes;
• Provides data required for commercial decisions;
• Assists sales and marketing with sample dispatch.