Order Management Admin with Spanish

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Order Management Administrator with Spanish language.

Requirements:
- Background in Economics/ Technical/ Foreign Languages area;
- Fluency in English and Spanish;
- Customer Support experience;
- Very good communication skills (written and spoken);
- Very good analytical skills;
- Good PC skills (Outlook, Excel, Microsoft Office package);
- Ability to work under pressure/ multiple deadlines in a fast paced business environment;
- Good organizational skills, good multitasking abilities;
- Basic financial and business acumen.

Responsibilities:

- Analyze, approve and place (additional) orders for customers based on the customer supplies budget, customer printing background, seasonal needs & other defined guidelines. Contact customers if additional information is required for approval. Leverage approval decision with regional Supplies Business Manager;
- Manage customer supplies needs within a defined period and provide solutions upon request;
- Provide analysis & reports to regional Supplies Business Manager upon request. Propose solutions where appropriate;
- Manage customer enrollments on the Indigo web portal and provide basic support/troubleshooting;
- Contact customers for counters and follow up;
- Escalate to regional Supplies Business Manager all missing counters: unresponsive customers and cases where the customer has confirmed that the press has not printed. Propose appropriate solutions and take action on them;
- Weekly investigation of corrupted counters (counter errors);
- Adjust counter corruptions with support of local service engineers;
- Monitor & report on counter corruption adjustment;
- Clear adjusted corruptions from system;
- May function as a process/activity expert;
- May assist or drive presentations regarding process/administrative topics;
- May assist new hires with training's and orientation;
- Maintain a professional behavior;
- Actively supports team efforts concerning meeting team goals, including timely handover of relevant information and back-up activities for team members.

Benefits:
Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

Job Code: 171116AI