IT Customer Support, location Timisoara

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Employer: Accenture
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 17.12.2016
    Remote work: On-site
    Short company description

    Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
    In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

    Requirements

    - Bachelor’s Degree in Computer Science, Information Systems or other related field;
    - 1 year relevant experience in IT infrastructure Service delivery or IT Service Desk environment is a plus;
    - Good knowledge on Support processes;
    - Good knowledge on Workstation support;
    - Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations;
    - Basic understanding of the voice systems;
    - IT Service Management Tools like Remedy, Service Now is a plus;
    - Technical Skills;
    - MCP (Optional) or CCNA (Optional ) ;
    - ITIL Awareness V3(plus);
    - Strong Customer orientation skills;
    - Highly organized, reliable and task oriented;
    - Self-starting;
    - Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame;
    - High energy level and be able to effectively work with various cross functional teams;
    - Excellent written and verbal English communication skills;
    - Strong inter-personal skills;
    - Candidates must have the ability to manage multiple priorities concurrently;
    - Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s);
    - Strong analytical approach to problem solving and solution development;
    - Willingness to adhere to a standard global process model.

    Responsibilities

    ASSET MANAGEMENT
    - Ensures Assets are tracked and recorded per current IS policies;
    - Develop / maintain inventory on all assets;
    - Technology asset procurement;
    - Maintain accurate lists of:
    • software licenses
    • hardware maintenance contracts
    - Quarterly review / reconciliation of asset lists;
    - Disposal of assets;
    - Report on all activities / KPI’s on a monthly / weekly basis;

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