IT Customer Support, location Timisoara

Employer: Accenture
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 09.12.2016
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
    We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
    We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 384,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    - Bachelor’s Degree in Computer Science, Information Systems or other related field;
    - 1 year relevant experience in IT infrastructure Service delivery or IT Service Desk environment is a plus;
    - Good knowledge on Support processes;
    - Good knowledge on Workstation support;
    - Basic understanding of the Network topology & network connectivity(LAN/WAN), switching & routing and Server operations;
    - Basic understanding of the voice systems;
    - IT Service Management Tools like Remedy, Service Now is a plus;
    - Technical Skills;
    - MCP (Optional) or CCNA (Optional ) ;
    - ITIL Awareness V3(plus);
    - Strong Customer orientation skills;
    - Highly organized, reliable and task oriented;
    - Self-starting;
    - Ability to deal with stress of competing priorities and diverging interests within the same immediate time frame;
    - High energy level and be able to effectively work with various cross functional teams;
    - Excellent written and verbal English communication skills;
    - Strong inter-personal skills;
    - Candidates must have the ability to manage multiple priorities concurrently;
    - Must possess a disciplined approach and commitment to delivering on Service Level Agreements (SLA’s);
    - Strong analytical approach to problem solving and solution development;
    - Willingness to adhere to a standard global process model.

    Responsibilities

    ASSET MANAGEMENT
    - Ensures Assets are tracked and recorded per current IS policies;
    - Develop / maintain inventory on all assets;
    - Technology asset procurement;
    - Maintain accurate lists of:
    • software licenses
    • hardware maintenance contracts
    - Quarterly review / reconciliation of asset lists;
    - Disposal of assets;
    - Report on all activities / KPI’s on a monthly / weekly basis;