Service Analyst with French /German

Angajator: DELTATEL
Domeniu:
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Arad
  • Timisoara
  • Actualizat la: 06.12.2016
    Scurta descriere a companiei

    DELTATEL este o companie specializată în furnizarea de servicii care permit operatorilor, marilor companii și instituțiilor publice să ofere soluții de comunicații de voce, date și video utilizatorilor finali.

    Cerinte

    Preffered qualifications and abilities:

    •Open to graduate or has a Bachelor`s Degree in technical fields IT/Telecom (it’s a plus, not a must)
    •Languages : French / German (intermediate level, B1) and English
    • Ability to document information
    • Adaptability, Analytical skills, Customer focus
    • Multitasking and prioritizing abilities
    • Positive attitude, flexibility, team spirit
    • Disponibility for shift work

    Responsabilitati

    Your main responsabilities:

    • Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems.
    • Monitor network traffic and analyze service performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service.
    • Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations
    • Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution.
    • Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.

    Alte informatii

    Your benefits:

    • Professional development opportunities
    • Access to theoretical and practical training programs
    • Various discounts/offerings for sports, financial, medical services and others
    • Balance your work and private life- 24 days annual vacation

    We are looking forward for your application!