Service Analyst with French /German

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Angajator: Deltatel Romania
Domeniu:
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Arad
  • Timisoara
  • Actualizat la: 10.01.2017
    Remote work: On-site
    Scurta descriere a companiei

    DELTATEL is a company specialized in providing services that enable operators, large companies and public institutions to offer voice, data and video communication solutions to end users.

    In the last few years DELTATEL has also become an equipment supplier, becoming a partner of several companies such as Juniper, Cambridge BNL, Fusan, Syneto, etc thus moving to a new stage in its development, offering turn-key solutions which include equipment and services.

    The goal of each project carried out by DELTATEL is to obtain the highest degree of satisfaction, both in terms of business needs and in terms of human interaction and collaboration between employees.

    We are looking for a new colleague who have a passion for making things work and is willing to contribute with creative, out of the box solutions to problems arising in a dynamic environment.

    Cerinte

    Preffered qualifications and abilities:

    •Open to graduate or has a Bachelor`s Degree in technical fields IT/Telecom (it’s a plus, not a must)
    •Languages : French / German (intermediate level, B1) and English
    • Ability to document information
    • Adaptability, Analytical skills, Customer focus
    • Multitasking and prioritizing abilities
    • Positive attitude, flexibility, team spirit
    • Disponibility for shift work

    Responsabilitati

    Your main responsabilities:

    • Monitor the network, events and execute pre-defined scripts in case of alarms and incidents reported by network management systems.
    • Monitor network traffic and analyze service performance while maintaining high level of customer satisfaction by providing services fully compliant with the Service Level Agreements (SLA) and minimizing impact on customer service.
    • Drive complex outage from a technical side and restore the services in synchronization with the customer, partners and Technical Support Operations
    • Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution.
    • Provide prompt and appropriate follow-up with regular feedback to customers in relation to on-going issues.

    Alte informatii

    Your benefits:

    • Professional development opportunities
    • Access to theoretical and practical training programs
    • Various discounts/offerings for sports, financial, medical services and others
    • Balance your work and private life- 24 days annual vacation

    We are looking forward for your application!

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