SharePoint Engineer with French
The Microsoft Customer Service and Support located in Bucharest and Timisoara provides technical service and support for Microsoft's European Enterprise and Developer customers. The centre is part of the company's global support operation and is staffed by highly skilled technical specialists in enterprise platform, business and developer applications.
Founded in 1975, Microsoft (Nasdaq "MSFT") is the worldwide leader in software, services and solutions that help people and businesses realise their full potential. The centre is part of Microsoft's Romanian operation, which was established in 1996. Microsoft supports millions of customers globally on the strength of its network of customer service and technical support centres in markets throughout the Americas, Europe and Asia.
We are looking for people who:
•Are smart and intellectually curious,
•Seek a challenging work experience,
•Want to learn and gain greater expertise in their field,
•Are interested in a wide range of professional development opportunities,
•Enjoy providing the highest level of customer experience,
•Work with passion, while having fun, and act in an honest and ethical manner,
•Speak English and French fluently.
-Good understanding of network concepts (HTTP, DNS, network protocols, IPs and ports, etc.)
-Good understanding of Windows Server concepts and administration (Active Directory, NLB, Networking)
-Good understanding of Active Directory, PKI, ADFS, Authentication Protocols
If you do not possess in-depth knowledge of the above, we require you to have general IT knowledge we can build upon, coupled with high desire and motivation to develop yourself into a technology expert. We offer a new hire ramp-up program with a senior mentor, diverse technical and soft-skill training and access to Microsoft certifications and possibility to travel abroad for professional development.
•You will represent Microsoft in front of the customer and resolve technical issues involving Microsoft products and services.
•Act as a technical focal point in relationships with other companies.
•Exhibit leadership through personal responsibility, accountability and teamwork.
•Occasionally manage critical situations on technical and relationship level.
•Use trace analysis or debugging skills to analyze problems and develop solutions to meet customer needs.
•Demonstrate strong interpersonal and communication skills, while working with diverse audiences including IT professionals and admins, developers and management.
We are a diverse team delivering industry-leading services across the globe. We strive to be our customers’ and partners’ trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.
We take care of each engineer in our team through diverse benefits. We take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review.
Contract: Outsourced Employment
Please note that your resume will be entered in our database and may be used in further recruitment events. Only suitable candidates will be contacted.