Client Support Representative (with Dutch)
Acest job nu mai este activ!Vezi toate job-urile Mood Media active.Vezi toate job-urile Client Support Representative (with Dutch) active pe Hipo.roVezi toate job-urile in Altele active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in Vanzari active pe Hipo.ro |
Angajator: | Mood Media |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Student/Absolvent |
Orase: |
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Actualizat la: | 03.12.2020 |
Remote work: | On-site |
JOB REQUIREMENTS
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report complicated technical problems following specific procedures
SKILLS AND EXPERIENCE
· Dutch – proficient level
· English - working language level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus
· Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
· Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
· Provide the clients with information regarding the status of their incidents
· Report complicated technical problems following specific procedures
SKILLS AND EXPERIENCE
· Dutch – proficient level
· English - working language level
· Very good computer skills, excellent knowledge of MS Office applications
· Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
· Excellent team player as well as independent worker, cross-cultural communication skills are a plus
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