Customer Service Agent (Back Office) with German

Employer: Accenture
Domain:
  • Acquisitions - Logistics - Supplies
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.12.2016
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
    We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
    We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 384,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    - Receive and process claim notifications from our client
    - Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
    - Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
    - Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
    - Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
    - Develop and improve your product knowledge, business- and professional skills.

    Responsibilities

    - Fluent in German and English
    - Strong attention to detail
    - Great communication and interpersonal skills
    - Enthusiastic, positive attitude with a strong willingness to learn
    - Team player
    - Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

    Other info

    Our offer:

    - Develop yourself in a dynamic international environment and gain valuable international work experience while working in a German team
    - Relocation bonus
    - Competitive local salary and wide range of benefits
    - Professional growth based on performance.