Customer Service Agent (Back Office) with German

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

- Receive and process claim notifications from our client
- Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
- Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
- Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
- Develop and improve your product knowledge, business- and professional skills.

- Fluent in German and English
- Strong attention to detail
- Great communication and interpersonal skills
- Enthusiastic, positive attitude with a strong willingness to learn
- Team player
- Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

Our offer:

- Develop yourself in a dynamic international environment and gain valuable international work experience while working in a German team
- Relocation bonus
- Competitive local salary and wide range of benefits
- Professional growth based on performance.