Level 1 & Level 2 IT Support Engineer

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Employer: Phi Partners
Domain:
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 06.12.2016
    Remote work: On-site
    Short company description

    Phi Partners is a Capital Markets Technology consultancy, working in a specific context, providing specialist services with a niche focus. We are proud to work with more than 60 financial institutions, including some of the biggest and best known banking brands in the world.

    Our People

    Our people are project managers, business analysts, technical architects, developers, testers and support analysts – from recent technology or business graduates, to seasoned professionals with 25 years’ experience.

    Our Context

    We specialise in sell-side and buy-side trading technology. We work primarily with investment banks, but increasingly also with asset management firms and hedge funds. Our clients are IT managers or managers in Trading and Risk business departments who need our help defining, implementing or supporting their technology. Our expert consultants understand the financial products and the business processes that support them.

    Our Focus

    We specialise in specific vendor trading applications with a speciality in Valuation and Risk.

    Summit, Sophis, and Murex are the best-known Vendor technologies in this context – we know them inside out: how to configure them, customise them, integrate them, use them, support them. In fact, we know them so well that we have partnerships with the vendors and often provide our experts to the vendors themselves, for specific projects.

    Across and beyond these trading applications, we have particular expertise in quantative development – producing complex valuation and risk measures with bespoke pricing models, integrated with the client’s other technology.

    Our Services

    We provide individual experts to work under a client’s direction, or whole self-managing teams under the direction of one of our own senior experts. Our people provide services to support or change the client’s technology, or advise on technology choices.

    We support our clients with change projects relating to their evolving business requirements – for example introduction of new financial products or responding to new regulations. We regularly undertake change projects relating to a client’s changing technology landscape: anything from a multi-year projects for a greenfield trading system implementation, or development of a cross-asset bespoke valuation service, to building an individual interface or configuring a back office workflow. Migrations of data or business functionality between systems, and system upgrades are both core parts of our business.

    We also have a small product devlopment team: we offer a market-leading on-line data archiving solution for Summit, with plans for other specialised products in the pipeline.

    Our Company

    Phi was founded in 2004 and has since become a 200 people strong organization. We are growing, but we strive to retain our “small company” feel: we treat everyone as an individual and even the most junior employee at Phi knows the CEO!

    Our headquarters is in London, and we serve our clients globally - from our offices in the UK, France, Germany and Romania, as well as from client premises across Europe and beyond.

    Our Bucharest office (11, Dinu Vintila, Euro Tower, 13th Floor, 2nd District, 021101) was established in 2009 and is home to more than half our workforce running more than half of our business. Here you can find an energetic and dynamic delivery team offering speialist consultancy services across all roles and seniorities. We support clients all over Europe from our Bucharest offices, and there are also plenty of opportunities for our Bucharest team members to work overseas. The Phi Partners Operations functions are also based in Bucharest.

    Requirements

    Microsoft Server 2008R2 & 2012R2, Active Directory, Group Policy, PowerShell
    Microsoft Office, Exchange, SharePoint, SQL, IIS, Office 365, RDS/RDSH (Terminal Services)
    Virtualisation, VMware, Hyper-V, App-V.
    Backup solutions : Symantec, backup manager, Veeam, Asigra or any such backup solution.
    Mail Filtering service Engine : Message labs, GFI essentials etc.
    Networking, Cisco, TCP/IP, LAN/WAN, switches, routers, firewalls
    Excellent troubleshooting skills
    Windows Operating Systems, particularly Windows 7, Linux and/or Apple a plus.
    Office 2013/365
    Networked printer experience (queue creation, server maint, etc.) a plus.
    Good Communication Skills in English (verbal and written
    Attention to detail and accuracy in communication and record keeping.

    Experience:

    • Deskside and Telephonic support
    • VOIP System.
    • Demonstrable experience of troubleshooting Virtualisation and Windows server issue's.
    • Demonstrable experience of troubleshooting PC hardware and software (e.g. Microsoft Office)
    • Demonstrable experience of providing remote support
    • Demonstrable experience in a desktop ICT customer support role
    • Swapping out faulty computer peripherals
    • Troubleshooting hardware and software issues
    • Liaising with support companies regarding supported items
    • Auditing ICT equipment
    • Re-imaging PCs

    Responsibilities

    Provides prompt and professional service to internal users.
    Determines root cause and/or employs workaround for client computers, peripherals, and mobile devices.
    Keep track of work progress using Remedy Ticketing System
    Excellent communication skills to explain technical information in a way users can understand.
    Regularly uses and contributes to knowledge library.
    Setup computers, software, and peripheral equipment
    Deploys and troubleshoots mobile devices (phones, laptops, tablets)

    You’re Attitude:
    You care about helping people and resolving problems
    You have a 'can do' mentality. Whatever the problem, you'll get it sorted.
    You're naturally good at building relationships with users and team members.
    You love creating and improving things - when managing and developing our own systems.
    Always do what you say you will do
    Understand what the customer wants to achieve, and help them achieve it
    Work as a team to deliver innovative, efficient technical solutions that meet the customer's needs, on time and to budget.

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