IT HelpDesk with ENGLISH
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Angajator: | Automatic Data Processing (ADP) Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 06.12.2016 |
Remote work: | On-site |
Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.
Cerinte
Required Skills:
Microsoft Office tools
English language – B2 level
Troubleshooting skills
Customer service oriented
Problem solving
Team player
Communicative
Self-learner
Career level: Minimum 1 year working experience
You will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Key Responsibilities:
Advanced Microsoft Access;
Advanced Microsoft Excel;
Provide helpdesk support and resolve problems to the end user’s satisfaction;
Monitor and respond quickly and effectively to requests received through the IT helpdesk;
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority;
Modify configurations, utilities, software default settings, etc. for the local workstation;
Utilize and maintain the helpdesk tracking software;
Document internal procedures;
Assist with onboarding of new users;
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment;
Install, test and configure new workstations, peripheral equipment and software;
Report issues to the Service Desk for escalation;
Manage PC setup and deployment for new employees using standard hardware, images and software.
Reporting Relationships:
Organization: Automatic Data Processing Romania
Supervisor: IT Manager, Bucharest
Location: Bucharest, Romania
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