Customer Support Representative with Russian

Angajator: APT Resources & Services SRL
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.12.2016
    Scurta descriere a companiei

    APT RESOURCES & SERVICES SRL

    Cu o prezență de peste 20 de ani pe piața românească de resurse umane, grupul de firme APT este cel mai mare jucător independent din industrie, o concentrare de forțe repartizate armonios pe diferite specializări în aria capitalului uman, a comunicării și a serviciilor SaaS. Cifra de afaceri de peste 24 de milioane euro în 2015 și o medie de 2000 de persoane (majoritatea cu studii superioare), angajate în servicii BPO și misiuni de muncă temporară, au menținut grupul de firme APT în avangarda primilor cinci furnizori de servicii complexe de HR din România.

    Strategia Grupului APT se concentrează pe dezvoltarea proactivă a pieței muncii, pentru care identifică, pregătește și oferă specialiști competenți, absolvenți sau studenți cu potențial. Noi aducem omul potrivit la locul potrivit. Cu un palmares de peste 10.000 de angajări, acoperim cele mai căutate domenii, cu focus pe IT&C, BPO, finanțe-bănci, inginerie, retail, medical & pharma. Am dezvoltat instrumente multidisciplinare de lucru și avem soluții de recrutare rapide și inovatoare, susținute și prin platforma online aptjob.ro. Începând cu 2015, grupul și-a extins operațiunile și în alte două regiuni emergente în piața de HR: Cluj și Brașov, unde funcționează noile sucursale APT.

    Cerinte

    Our client is a global leader in product lifecycle support, that handles all PC hardware platforms and all forms of mobile devices and gaming consoles. Your role will be to provide technical support and customer service experience for various types of products and services in the gaming business.

    Requirements:
    - A bachelor degree;
    - Proficient or native in Russian language;
    - Fluent in English;
    - Excellent verbal and written communication skills;
    - Customer service experience;
    - Experience of supporting video games would be advantageous;
    - Good working knowledge of PCs and mobile applications/games.

    Responsabilitati

    Responsibilities:

    - Provide support via phone and email for inbound customer contacts seeking technical assistance, game play and billing queries;
    - Carry out research to troubleshoot customer’s technical problems;
    - Research new resolutions for addition to knowledge database;
    - Perform any other duties related to technical support as and when required;
    - Ensure that client escalation procedures are adhered

    Job Code : 071116AE

    Alte informatii

    APT RESOURCES & SERVICES SRL

    With a presence of over 20 years on the Romanian HR APT group of companies is the largest independent player in the industry, a concentration of forces harmoniously distributed on different specializations in the area of human capital, communications and SaaS services. Turnover of over 24 million in 2015 and an average of 2,000 people (most educated), engaged in BPO services and assignments, maintained group of companies APT at the forefront top five providers of complex services HR in Romania.

    APT Group's strategy focuses on proactive development of the labor market, which identifies, prepares and provides competent specialists, graduates or students with potential. We bring the right man at the right place. With a track record of over 10,000 entries, covering the most popular areas, with focus on ICT, BPO, finance and banking, engineering, retail, medical & pharma. We have developed tools and we have multidisciplinary work faster recruitment solutions and innovative online platform supported by aptjob.ro. Since 2015 the group has expanded its operations in other emerging market regions two HR: Cluj and Brasov, where new branches APT works.