Full time Customer Support Representative with English, French, Italian, Russian, German,Dutch,Spanish
...enthusiastic and outstanding! ... helpful and present! ...young and smart!... ah, almost forgot:
This is in a nutshell the Lugera team in Romania.
A bunch of dedicated, happy people ready to face in a natural, positive and friendly fashion all your challenges... a bunch of people at the service of people, unconditionally!
We started with hope in our souls and a smile on our faces when many others were there, way ahead of us.
We managed to make our voice heard out loud and the warmth of our hearts touched each and every recruitment we accomplished... why? ...because we are caring people, driven by the power of
“WE CAN DO IT!”
And you know what? We continue this way! And Lugera Republic is whatever republic should be: smiles on every face, glamour on every "street", laughter and success in every "building"!
Everyone who applies for a Lugera job is officially a citizen of our republic!
One of the biggest players in the gaming industry, seeks for English, French,Dutch,Spanish,Portughese,,Russion,Italian,German, speakers, that is interested in a Customer Support Representative role!
So if you are a gamer fancier, that wants to see what's happening behind the "closing doors", then come along and be part of an amazing, spotless team that activates in the gaming industry!
Provide support via phone and email for inbound customer contacts seeking technical assistance, game play and billing queries;
Carry out research to troubleshoot customers’ technical problems;
Research new resolutions for addition to knowledge database;
Perform any other duties related to technical support as and when required;
Ensure that client escalation procedures are adhered to;
Responsible for providing exhaustive and complete troubleshooting before escalation;
Customer service experience;
Technical support experience in a customer focused role preferred;
English level -upper intermediate, is a must;
Degree in IT or other technical background would be considered an advantage;
Experience of supporting video games would be advantageous;
Interest in video games;
Good working knowledge of PCs and mobile applications/games.