Service Desk L1 Agent (Dutch)

Employer: ALTEN SI-TECHNO Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.12.2016
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.

    Requirements

    Technical Requirements:

    • Knowledge of Active Directory
    • Operating Systems Knowledge
    • Office Automation Software knowledge
    • Servers, files, folders knowledge
    • Knowledge of Antivirus and Antimalware tools
    • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
    • Has used an IT Service Management tool (BMC Remedy or similar)

    Other Requirements (Competencies):

    • Language requirements: Dutch (C1 or above), English (B2 or above)
    • Team working skills
    • Understanding of solutions and correct management of problem solution
    • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
    • Socially skilled
    • Self-awareness.
    • Team worker with collaboration
    • Understanding of client's issues
    • Flexibility
    • Analysis and problem solving

    Responsibilities

    • Takes internal customer calls,
    • Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.
    • Collects data for internal reporting.
    • Ensures service level agreements’ fulfilmen