Project Support with German

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Employer: Quacquarelli Symonds
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.12.2016
    Short company description

    The higher education industry is a growing market and QS has established itself as the global leader in higher education events and intelligence. We provide recruiting platforms for Business Schools, Universities and employers to meet with talented individuals, for their academic programmes and career development.

    We deliver solutions for the world’s leading universities, business schools and global higher education community. We also offer services ranging from consultancy to professional services, software solutions and publishing.
    The company undertakes primary research, publishes career guides, operates a number of websites worldwide, offers services as software solutions and stages educational fairs and career events, seminars and forums globally.

    Almost 20 million people visit our websites each year and in excess of 200,000 register to receive information on opportunities to reach their educational and career goals worldwide.
    QS is a young, dynamic, multicultural and entrepreneurial company, established in 1990, with a workforce that strives for quality, excellence and creativity.

    Requirements

    If you share the our enthusiasm for the challenging field of education and you would like to help us develop further into a globally recognized market leader providing innovative software solutions in higher education, we are looking to fill the following position in our Bucharest office with immediate start.




    Please apply with Cover letter  and updated CV in English!
    Desired Skills and Experience
     IT / Project Management / Customer Services experience
     Good skills in SQL and relational databases
     Very good knowledge of MS-Office programs (Focus on MS Excel and MS Access)
     Fluent German (spoken and written)
     Independent and structured method of working

         Further beneficial
     Fluent English, in word and in writing
     PHP skills

    Responsibilities

    Managing clients through product lifecycle (onboarding, application processes, optimization, customization etc.)
    Planning client lifecycle during academic year with project management tools
    Coordination and processing of customer requests relating to our software product
    System customizations (e.g. setting up online application forms, programmes, online interview, document templates…)
    Interact with Universities and offer them technical support regarding our software product
    Technical Support Desk for High Education Applicants


    Other info

    What we expect
    IT / Project / Customer Services experience
    Good knowledge of MS-Office programs
    Fluent German, spoken and in writing
    Independent and structured method of working

    Further beneficial
    Fluent English, in word and in writing
    Previous experience with CRM tools (like MS Dynamics, Salesforce or similar)
    Skills in SQL and relational databases (e.g. being able to run simple SQL queries through management tools)

    Tools we use
    Zendesk as ticketing and case management system
    Salesforce as CRM and Account Management System
    Smartsheet and Jira for Project Management

    Motivating salary
    A challenging and fascinating product in the international market of high education
    An international team with a flat hierarchy and creative atmosphere
    Modern office in the city center
    medical subscription to private health care company


    Please apply with updated CV in English!