Technical Support Engineer with Turkish/Hebrew

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

― Fluent Turkish/Hebrew (reading/writing/speaking);
― Good English skills;
― Familiarity with PC/software related issues;
― Desired experience in the IT support area;
― Ability to quickly learn, understand and explain technical information;
― Ability and desire to take ownership of client issues through resolution;
― Excellent time management skills;
― Ability to work in a fast-paced environment.

― Responsible for handling new cases according to the Service Level Agreement (SLA);
― Providing initial support;
― Diagnosing problems and determining the need for escalation;
― Fortify client relationships focused on 100% customer satisfaction;
― Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
― Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
― Perform troubleshooting and analysis, including log file investigation.

― Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle) is an advantage.