Call Center Desk Manager

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Employer: FAST Support
Domain:
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: Manager
    Location:
  • BUCHAREST
  • Updated at: 30.11.2016
    Short company description

    FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

    We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

    We are committed to deliver high quality services in the financial field and also to have fun every day.

    Requirements

    - 2 -3 years of experience in similar position
    - Excellent written and verbal skills in English (additional languages – an advantage)
    - Experience of people management in a contact center environment
    - Experience of coaching others to achieve targets and improve performance
    - Experience in online gambling companies/call centers – advantage
    - Proficient user of Excel including Pivot tables
    - Good analytical skills – Ability to Identify and analyze data to draw conclusions;
    - Fast learner, proactive, highly organized, supportive.

    Responsibilities

    - Build, design and develop strategy based on analyzing old results for the purpose of reaching the required targets and above
    - Manage the team to deliver exceptional service to customers & meet the service levels agreed with the client
    - Design new process that involve new technological tools and new methods of work, and then execute them in the best way
    - Monitor and control over all tasks given to the team and the management
    - Monitor performance and motivate team members in order to keep high standard of work
    - Solve problems, make informed decisions and manage the department wisely
    - Be committed and represent the company’s policy and deadlines.