Operations Specialist - Supply Chain Consultant (English Speaker)

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

For our client a well-known leader in personal systems and printing, we are looking for a Operations Specialist (OS) - Supply Chain Consultant with English language.

Requirements:
- First level university degree or equivalent experience;
- Typically 2-4 years of related experience (e.g.: supply chain, customer service, procurement, financial management);
- Fluent in English;
- Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management;
- Intermediate understanding of moderately complex internal operational issues;
- Developed problem-solving and analytical skills;
- Broad knowledge of the end-to-end process of sales operations;
- Developing knowledge of local legal compliance issues;
- Demonstrated teamwork and collaboration skills;
- Ability to structure and apply developed organizational skills to manage daily operational issues.

Responsibilities:

- Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters;
- Resolves operational issues that may arise from the end-to-end sales process (e.g.: order status, returns, and deliveries, invoicing, returns, and financial post- sales programs);
- Engages with other functions and organizations to resolve issues (e.g.: sales teams, supply chain, logistics) as they relate to customer support;
- Acts as a point of contact for a specialized topic (e.g.: order management, special pricing) and trains team members;
- Represents team as a subject matter expert on internal processes to other functions and organizations.

Benefits:
Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

Job Code: 171116AB