Account Manager with FRENCH AND ENGLISH

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

- Excellent verbal and written communication skills in French and English (fluent).
- Ability to effectively manage multiple priorities;
- Ability to work both independently and as a team member in an environment with frequent high volumes of work;
- Positive and professional attitude;
- Customer-focused attitude;
- Desire to perform in-depth research paying attention to detail;
- Background in Call Center Project Management Solutions
- Minimum 1 year proven experience in a Contact Center Arena as Project Manager/ Team Manager/ Team Leader
- Experience in e-commerce and customer care projects B2B and B2C
- Experience in managing teams; oriented to results and customer satisfaction
- Proactive attitude, results oriented
- Dynamic, flexible, positive thinking
- Good negotiation skills and ability to work directly with international clients
- Good performance under pressure
- Proficient with Microsoft Office
- Available for day shift schedule

- He/she will work in the Operations Department managing complex multilingual projects.
- Defines the parameters of the project in collaboration with partners, customers
- Monitor permanently the achievements of the project indicators and he/she is responsible to liaise with other departments to accomplish their
- Establishes the recruitment needs for achieving the project performance indicators set
- Come into direct contact with representatives of the projects from the customer part and establish with them the ways of action to achieve performance indicators
- Control the work processes of the projects that he/she coordinates, establishing active measures to improve training activities and proposing plans and training where necessary consider
- Offer suggestions for improving the activity and offers innovative ideas to the team members that coordinates
- Proposed changes in the operational projects and offer feedback to the clients based on the results after the test period
- Send regular reports to clients
- Follows the evolution of the supervisors and agents and take all necessary measures to improve it when necessary
- Allocate resources and responsibilities within team to deliver business results
- Involved and responsible for the selection, training, professional development and assessment of the subordinates

What we offer:
Stable job - we offer permanent labor contracts
International career - we offer regular training and international career opportunities
Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects - we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!