Customer Care Representative with French and Spanish

Employer: Wipro Ltd.
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.12.2016
    Short company description

    Everyday at Wipro Ltd. is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    - Fluency in French, Spanish and English
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - At least 6 months of experience in Customer Care/ Support Service/Translations/Technical Assistance
    - Good communication skills (both written and verbal)
    - Computer literacy (MS Office, Internet, ticketing systems)
    - Customer service oriented
    - Effective at problem solving (troubleshooting skills);
    - Previous experience with medical devices would represent an advantage

    Responsibilities

    This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

    Main responsibilities:
    - Acting as first point of contact for customer service via email, fax and phone
    - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
    - Introducing the requests in customer's systems or internal applications.
    - Answering to technical questions related to medical equipments
    - Completing the requests regarding the products replacements as per the client needs
    - Processing specific reports regarding the day-to-day activity
    - Participating actively with process improvement ideas

    Other info

    Benefits:
    Opportunity to work in a young and dynamic environment
    Opportunities to grow in the organization
    Attractive benefits package (Meal tickets, Health Insurance, Life Insurance etc)
    Opportunity to develop and learn constantly
    Access to internal trainings (career / individual)