Customer Support with French & English

Angajator: World Phoning Group
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.12.2016
    Scurta descriere a companiei

    We’re big on what we like to call the WPG spirit. It’s ingrained in everything we do – from the relationships forged among team members to the relationships we build with our customers and to our humanitarian and community outreach.

    We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

    Cerinte

    - Proficient in French & English
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable and Proactive
    - Experience in a similar position is a plus
    - Experience with US English speakers is a plus
    - Availability for paid overtime is a plus

    Responsabilitati

    - Deal directly with customers either by telephone or electronically
    - Respond and resolve promptly to customer inquiries and complaints
    - Process orders, forms, applications and requests
    - Direct requests and unresolved issues to the designated departments
    - Meet Quality and Productivity standards as imposed by the Client
    - Record details of inquiries, comments, complaints and actions taken
    - Communicate with other departments, as needed

    Alte informatii

    We offer:
    - Motivating salary
    - Monday-Friday Schedule
    - Paid overtime possibility (optional)
    - Team Building and other periodical activities
    - Subscription to massage discounted by the company 50% (optional)
    - The possibility to increase the salary periodical based on the performance (3 months, 6 months, 1 year -> afterwards yearly)