IT Helpdesk with German

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- German skills (B2, C1)
- Quick learner and very good understanding of technology
- Customer-oriented thinking and acting
- Very good knowledge of German and ideally good knowledge of English
- Team orientation, flexibility and enthusiasm
- Experience and knowledge in Helpdesk is an advantage
- Possible working time of about 40 hours per week
- Willingness to work in the evenings and at night, and on Saturday / Sunday in accordance with legal requirements

- Respond to all customer enquirers within given timescales, efficiently and effectively
- First Level Support - Central first point of contact for all internal technical requirements
- Processing of issue/malfunctions
- Intake, qualification and solution of IT issues/tickets
- Analyzing and prioritizing of inbound request and IT issues concerning Hardware as well as Software
- Forwarding of tickets to downstream support points
- Routine testing and monitoring of the hardware infrastructure
- Analyze and eliminate faults in collaboration with internal departments and external service providers

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!