IBM Internship - Application Maintenance & Support (with French)

IBM Client Innovation Center Central & Eastern Europe (CEE) was established in 2012 by joining several centers in Europe. The Delivery Center is part of a global network of 80 similar centers and uses the best IBM methods of work, global processes and techniques. The center has achieved CMMI Level 5 (Capability Maturity Model Integration) and its mission is to provide customers with software solution customized to their global business needs.

Partner with some of the best minds in the industry, and apply your technical know-how to manage and operate IT hardware, software, communications and/or application solutions. You'll manage the resources required to plan, develop, deliver and support expertly engineered IT services and products that meet worldwide clients' needs.

The challenges don't stop there. You'll be responsible for preparing for new or changed services, management of the change process and maintenance of regulatory, legal and professional standards. You'll also manage the performance of systems and services, as well as brought-in services, including public networks, virtual private networks and outsourced services.

Deliverables include service-level reporting, risk and contingency planning. Support-related responsibilities include sizing, troubleshooting and critical customer situations. In this position you will primarily apply your technical skills in an internal or external customer billable services implementation environment.

Come develop some of the most exciting technologies and product innovations in the world today. Join us.

Candidate profile

skills:

Database
- PL/SQL - medium
- French fluent

Soft skills:
• Negotiation skills, diplomatic approach
• Ability to analyze and synthesize
• Ability to make previsions and objective evaluation
• Decision making and problem solving skills
• Excellent communication skills
• Teamspirit
• Interested in personal & professional development

Activities to be performed in this role:
Application Monitoring
Incident & Fault Analysis
Incident/Problem Management
Simple Rectification according to provided instructions by the client

Application Operations and Administration
Perform scheduling and production monitoring of application jobs
Administer the applications related to Services
Perform non-code related application configuration activities
Acquire, update and maintain knowledge documentation on all in-scope applications
Monitoring, tuning and revising production schedules
Middleware management (URL/Transaction Monitoring)
Fault tracing, reports, third party integration, interface management

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.