Contracts Operations Specialist

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Our client creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The client brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. The company invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

The Contract Operations Specialist owns the end-to-end Contract Solutions for Channel business. Coordination of Contract setup, updates, terminations, performance review and system setup.

Requirements:
- University degree in business administration, communications, information technology or law;
- Typically 2-4 years of experience in a business administration, or account management;
- Being able to handle batch-work/working on data clustering and handling large volumes of information;
- Work with competing priorities and manage multiple tasks;
- Work on self-directed activities with minimal supervision;
- Possesses a sense of urgency with ability to stay focused on goals and objectives;
- Knowledge of Oracle tools (Siebel PRM) would be a plus;
- Thorough Excel and Word knowledge;
- Fluent English and a second European language is a plus;
- Demonstrated analytical skills and strong process orientation;
- Excellent communication skills, with ability to build and maintain strong internal/external relationships.

Responsibilities:
- Partner on boarding, contracts modifications, mergers and acquisitions, terminations of agreements;
- Exhibit knowledge and maintenance;
- Partner Performance Review coordination with the country stakeholders;
- Step-by-step guidance for account managers on contracts solutions;
- Resolution of intermediate to complex partner contract issues;
- Communication using the most appropriate channels, frequency;
- Drives implementation of new processes/tools at the assigned country/cluster level;
- Contractual data research and report creation as per business requirements;
- Contractual template and letter creation and dispatching;
- Work with company specific tools for partner and customer data reporting;
- Executes new process or project implementation as indicated by project manager.

Job Code: 181016CM