Customer Service Representative - Your perfect student job!

Temps is the leading company providing integrated HR services and workforce solutions for white collars professionals. Founded in 2011 as part of an IT group, historically we build our core expertise for the IT&C sector. Temps capitalized the market knowledge and expended its expertise to expanding industry sectors. The company has been growing out of passion for an outstanding performance for both candidates and clients. We continuously invest in technology and process digitalization as key components for a flexible and effective service.

What differentiates us is what makes us stronger as a team. Values are what keeps us together and define us In our efforts to achieve goals, honor commitment and create a great service experience.

Find your next career opportunity in our list of open positions. If you’re an experienced professional, that’s wonderful. If not, that’s still ok, as long as you have enthusiasm and drive. For us, it’s not about years, it’s about attitude.

YOU are the person we are looking for if you are:

- Fluent in English/Italian/French (You will be in touch daily with Native speakers!)
- Oriented to the client’s needs and driven by excellent results (You will be working with an International client!)
- A positive person and a solution seeker
- Attentive to the smallest details and procedures
- Adaptable and empathetic

YOUR job would be to:

- Offer efficient support for buyers through:
• Inbound calls
• Emails
• Live chat
- Answer requests for information, solve complaints coming from buyers in an effective and calm manner
- Offer suitable information and solutions, according to the company’s procedures
- Keep contact and report to other departments when necessary
- Follow the project’s steps and procedures
- Daily reports of activity and situations
- Escalate special situations to their supervisor in order to be solved
- Respect the project’s deadlines and KPIs

WE are offering:

- International exposure and perfect practice for your English Skills
- Training and support in your job and your professional development
- A family-like environment with no prejudice and equal chances
- Performance bonuses, taxi home for late workers and the best salary on the market!
- Fun activities, games and prizes, themed events
- Team and work schedule of your choice:: US team (16.00 – 24.30) or UK team (11.00 – 20.00)