Team Lead Sales Support with English, Location: Bucharest

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- University degree and fluency in English;
- Previous management experience – experience in an outsourcing company may be an advantage;
- Coaching/mentoring skills and strong customer service skills;
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
- Strong time management skills;
- Advanced written and verbal communication skills;
- Manages internal and external/client communications with individuals at all levels;
- Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.

- Plan and facilitate weekly team calls/ meetings;
- Create annual team objectives and monitors the team’s objectives;
- Counsels employees on career and performance and disciplinary issues;
- Participates when required by direct manager on task forces, process teams, committees and special projects;
- Interpret day-to-day business objectives and prepares/ executes operational practices/ work programs;
- Ensures proper execution of processes by team;
- Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately;
- Manage workload to ensure even distribution of responsibilities and provide opportunities when available;
- Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities;
- May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling;
- Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours;
- Perform and ensure completion of quality review check on outgoing work within immediate team to ensure quality, accuracy and consistency ;
- Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases.

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!