Customer Service Specialist

EPIC Business Human Strategy is a company acting in the human resources consultancy field, offering services both in talent acquisition and human capital development.

At EPIC we mix creativity, simplicity, passion, commitment and processes to build synergies between client’s business vision and people potential. We bring our experience and expertise from a diverse range of industries, cultures and businesses, from start up to mature entrepreneurship and multinationals. We aim to build strategies that last and people tell great stories about.

Knowledge of Customer Service principles and processes. 
Experience with handling of export orders.
Export control knowledge.
Experience with ERP systems preferably SAP
Advanced Microsoft Office skills
Good communication and team spirit
Advanced English skills

Take individual responsibilities for a dedicated number of accounts.
Respond promptly to customer inquiries and requests primarily via e-mail/SalesForce Service Cloud cases and phone.
Take ownership to ensure customers receive a high level of service at all times.
Receive, validate and book orders in line with customer agreements.
Handle and resolve customer complaints in a professional manner.
Direct requests and unresolved issues to internal departments/stakeholders and follow up until resolved.
Follow up customer orders with internal functions on time and update customers regularly and proactively.
Support projects and process improvements to increase customer experience and productivity.