Junior Customer Service Associate with Portuguese (Application Support for Automotive Dealers)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

We would like you to:

• Be able to proficiently communicate in Portuguese (B2) and English (B2)
• Be reactive to requirements and a pro-active person
• Be self-motivated, with a positive attitude and approach
• Have a detail, problem solving and customer-oriented personality
• Accept responsibility as an individual and work well within a team
• Be ready to learn new competencies – we will teach you everything you need to know about our internal tools and systems, but we need you to want to learn!

Be willing to cover evening shifts (depending on our client schedule): 12:00- 21:00/ 14:00-23:00/ 15:00-24:00/ 16:00-01:00

Your role as a Junior Customer Service Associate will be to:

- proactively contact customers when issues in various applications may affect delivery commitments
- document support efforts/ steps and record customer information in a tracking tool
- understand customer needs in order to recommend appropriate solutions
- develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
- Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
- update the customers, following up on solutions and communicate in a timely, professional and complete manner.
- act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
- deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material

Are you ready to take on the challenge of using your foreign language and interaction skills? If so, you might want to stop here for a minute and read further on…

• Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
• Work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
• A challenging and dynamic workflow, ability to apply previous knowledge and learn new skills.

• A various range of company benefits:
- trainings
- performance bonuses
- gym and private medical subscription
- meal vouchers
- additional vacation days
- working in a leading technology and service providing company
- developing knowledge of automotive industry processes
- learn the best practices in client relationship management