Order to Cash Associate - Service Monitoring (French Speaker required)

At Kellogg Company we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Our Vision is to enrich and delight the world through foods and brands that matter.
Driven by our consumers, this is what we aspire to become and want to be on our best day.

Our Purpose is nourishing families so they can flourish and thrive.
This is why Kellogg exists, the role we play in the world and how we deliver our Vision.

Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. In 2014, we started an exciting transformation journey towards Global Business Services. GBS is a new global function at Kellogg that is helping to drive growth by simplifying work and innovating processes so that our team worldwide can focus on making and selling great food.

Our GBS Service Centre for Europe is located at Floreasca Business Centre (adjacent to Aurel Vlaicu Metro) and now we want you to join us as we continue our growth in Romania. Be part of a dynamic team, with career progression opportunities.

At Kellogg's we have a vision of enriching and delighting the world through foods and brands that matter; with the purpose of nourishing families so that they can flourish and thrive.

Our Vision and Purpose are at the heart of everything we do. Simple yet powerful, they define why we're here and where we're going - made possible by the extraordinary talent of everyone who works here. People like you. Our heritage, through the inspiration of W.K. Kellogg, continues to drive our company and keeps us committed to creating a stronger future every day, by putting people first in everything we do.

Operating in more than 180 countries, across 6 continents, with dedication and passion from each and every one of our 30,000 employees, we are extremely proud of our ever growing portfolio of over 1,600 food products, which include iconic brands such as Pringles, Frosties, Special K and Corn Flakes.

Our company is a place where innovation lives on, where we never stop learning and where we’re excited about tomorrow. It is this belief that brings us together and sets us apart.

Grow with US within our Order to Cash team who manage and carry out the entire order to cash process for Europe. Working within a team of 20 associates, you will specialise in either of the following areas:

Order to Cash Associate - Service Monitoring:

Grow with US as an Order to Cash Associate, supporting the Global Business Services strategic objectives.

WHAT WILL I BE DOING?

Working within our OTC team as Order to Cash Associate you will be part of our success by:

Customers and Operations:
Continuously monitoring product availability related to customer orders to identify, analyze, and resolve issues as appropriate
Working with Kellogg’s Supply Chain organization to decide and implement appropriate solutions to avoid order shortages
Ensuring proactive communication to customer via Customer Associate for stock related issues for orders
Participating in cross-functional meetings to decide allocation strategy in case of critical supply constraints and execute agreed actions
Monitoring service, identify opportunities for improvement, participate in meetings, and collaborate with Kellogg’s Supply Chain organization to improve service levels
Managing the Critical Case Priority process
Communicating supply issues with OTC Front Office Lead during order process
Managing the use of SAP by leveraging tools and data
Identifying solutions to enhance customer service initiatives and build consistent, flexible service
Being responsible for preparation of Track to Forecast plan, liaise with several internal stakeholders and BO Lead before releasing it
Capability-Building and Innovation:
Building individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for the end-to-end OTC process
Contributing to the overall learning of the OTC Team through sharing of best work practices and peer-to-peer coaching
Supporting implementation of improvements for process efficiency, quality and control Key Performance Indicators (KPIs)
Working on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective
Participating in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades

WHAT DO I NEED TO DEMONSTRATE?

At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:

Required:
University Degree
Excellent office skills, MS Office
Strong verbal and written communication skills
Language Skills:
English
Two second languages: Spanish, Italian, French or German (depending on specific market assignment)
2-3 years of experience in a related field
Ability to work in a multi-task team environment
Solid analytical, problem solving and time management skills
Strong SAP knowledge. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing, Reserve systems and Contract Manufacturer
Strong negotiation and decision making skills
Computer skills, including experience with ERP systems and MS Office
Preferred:
Experience working in a shared services, process driven or service center environment
Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
Experience working for a multinational organization and working with colleagues internationally preferred
Processed and Packaged foods industry experience
Ability to manage multiple and sometimes conflicting priorities and specific time constraints
Solid time management skills
WHAT ELSE DO I NEED TO KNOW?

By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.

As our company continues to grow, our people grow with it. Through our values-based culture, we create a stronger future every day — enriching communities and nurturing careers by putting people first in everything we do.

Kellogg's is a GR-R-REAT place to work and here are some of the reasons why:
Competitive Salary
Annual Bonus Scheme
Medical Plan
23 days Annual Holiday
Training Opportunities
Global Career Opportunities
Recognition Programme
Flexible Working Arrangements
Lunch Vouchers
Energising Social Events
Recruitment Process:

Please note that we will only accept applications that are made to us via our Careers site.


Please note that the closing date may be subject to change. We will interview suitable candidates as they apply, so please don’t hesitate to take this opportunity to submit your application as soon as possible.

If you would like to be immediately notified of new Kellogg's opportunities, please go to ‘Create or access my profile’ and complete the information required in the ‘Job Alerts’ section. You will then receive email alerts as soon as new jobs are advertised.

The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.