Global Support and System Coordinator

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

• Proactive professional, with proven experience (3-6years) in a Client/partner interaction role and ability to perform with minimum supervision in multiple projects.
• Presents a high level of customer service to all customers/partners
• Proven experience in communication and problem solving skills
• Excellent interpersonal and communication skills (verbal & written) including outstanding telephone presence and response to email
• Excellent English written and verbal skills
• Experience and interest in coordinating projects
• Bachelor’s degree and 3-6 years of progressive professional experience.

• Providing reactive daily support to partners facing questions or issues
o Qualify, analyze and investigate partners questions, request or issues
o Providing friendly and professional assistance and solutions of the highest quality, primarily via email and ensure effective live assistance when needed
o Identify and share root causes and actions which may prevent something similar in the future
o Leverage FAQ and partner resources (Web site) to provide support and educate partners on self-serving
• Ensure on-boarding and partner’s enablement program for new partners recruited
o Organize and lead on-boarding and follow up sessions
o Provide partner program access (licenses, marketing, ptc.com partner logo …)
• Coordinates program Quality initiatives with our system team (partner database into our system, SFDC automation, quality reports…)
• Propose proactive support to selected partners for which enablement need to be reinforced

PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.