Citrix XenApp/XenDesktop Specialist

This job is no longer active!

View all jobs InCrys active


View all jobs Citrix XenApp/XenDesktop Specialist active on Hipo.ro

View all jobs IT Hardware active on Hipo.ro


Employer: InCrys
Domain:
  • IT Hardware
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.11.2016
    Remote work: On-site
    Short company description

    A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

    Requirements

    MANDATORY SKILLS:
    - Basic knowledge of Citrix tools (e.g. XenApp, XenDesktop, Provisioning Service), Windows Operating Systems (especially Windows Server);
    - Basic knowledge of VmWare vsphere Hypervisor;
    - Basic programming skills;
    - Quick learner;
    - Organizational, multi-tasking and prioritizing skills;
    - Ability to meet strict deadlines;
    - Ability to apply and build appropriate knowledge skills and experience;
    - Able to contribute to strategic thinking;
    - Ability to work unsupervised and be proactive;
    - Ability to work both independently and as part of a team;
    - Ability to work and communicate with other teams involved in the project (e.g. Software Distribution team, Server Support team, Management team);
    - Fluency in English.
    NICE TO HAVE SKILLS:
    - Citrix Courses/Certifications; o Knowledge of other Citrix tool related and/or other virtualization tools (e.g. Xenserver, Edgesight);
    - Database and Scripting knowledge; o Knowledge of Microsoft Active Directory; o Knowledge of Mobile Device Management solutions;
    - Previous experience in similar roles;
    - Knowledge of ITIL practices.

    Responsibilities

    - Responsible for uptime, performance, reliability, scalability, security and high availability of infrastructure machines;
    - Troubleshoot performance issues, configuration and apply fixes;
    - Create scripts in order to automate certain tasks;
    - Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability based on Technical Manual or KB documentation;
    - Perform and test system configuration backups and restores to ensure system recovery from outages or errors;
    - Review and deploy new Citrix patches and software updates according to best practices;
    - Anticipate, mitigate, identify, troubleshoot, and resolve software problems on Citrix servers and client access software;
    - Application and user provisioning;
    - System patching and maintenance, but also daily system health checks;
    - Environment maintenance and manage changes in client environment;
    - Participate in regular internal and external (Customer) status meetings;
    - Level 2 Support - is comprised of technical support specialists, not residing at the Service Desk, who can resolve problems beyond Level 1 and Level 1.5:
    - Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products;
    - Document actions in the record;
    - Perform root cause analysis when required;
    - Assist in the use of supported products;
    - Recommend process and tool improvements;
    - Contact other support groups/organizations as required; o Interface with other systems, networks, and operating system environments;
    - Route to other levels of support as required;
    - Provide documentation and training for Level 1 and Level 1.5 support if applicable;
    - Communicate with other levels of support via telephony, client chat tools or ticketing system, emails;
    - Create and implement change requests for incidents/problems as needed.

    Other info

    BENEFITS:
    - Motivating salary;
    - Good working environment;
    - Medical insurance;
    - Annual team building;
    - Trainings and certifications.

    Applying to this job ad you give your consent for your information to be processed by InCrys.
    Please read the Personal Data Processing Policy, InCrys >>