Reporting Specialist - Customer Care

Angajator: Gameloft
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • IT Software
  • Tip job: temporar
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 10.12.2016
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    Cerinte

    Skills:
    • Very good communication skills and ability to integrate quickly in a team
    • Able to plan and organize, estimate deadlines, prioritize workload and complete multiple tasks simultaneously under pressure and tight deadlines
    • High attention to detail without compromising the ability to keep track of the assigned ongoing tasks
    • Mastery of Excel, and good Microsoft Office knowledge
    • Fluent written and spoken English, concise writing skills
    • Autonomous, rigorous, self motivated, problem solving attitude, flexible, calm

    Requirements:
    • Ability to use the report-writing and analytical skills in order to provide client support, through data-driven feedback.
    • Strong analytical competencies and formal thinking, able to break problems down in their key variables and identify the relations between them
    • Opened to managing task groups, projects and people in time
    • Work experience in the gaming market would be a plus

    Responsabilitati

    Use our internal tools to generate the sources for the reports
    • To perform a variety of daily, weekly, monthly and on request reports about the complaints received from our customers for all our games in Excel
    • To make weekly activity reports for the Customer Care team
    • To formulate ideas of their own, contributing to process improvements and report optimization and standardization
    • To create and maintain documentation for all reports owned
    • Maintain a good communication with the agents who handle the customer complains and with other teams
    • Ability to use report-writing and analytical skills to turn the data into meaningful business information

    Alte informatii

    Benefits:
    • Motivating salary and a merit based pay system
    • Lunch tickets
    • Medical insurance package, in partnership with Regina Maria Clinic
    • Supportive working climate, a team with a free communication style and the chance to be rewarded for outstanding performances
    • A chance to work in a real multinational team
    • A modern office complex including:
    • Cafeteria with hot food open during working hours
    • Dedicated gym with personal trainers and various facilities
    • 3 massage rooms inside the building
    • Relaxation area with pool tables, ping pong tables, darts, Foosball
    • A dedicated kickboxing gym with free trainers and classes
    • Free aerobic, zumba, Pilates, healthy back, TRX classes inside the gym
    • Free access to football and basketball courts
    • Free psychological counseling
    • Kindergarden inside our courtyard