Technical Support Specialist (Level 3)

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- Problem Solving skills
- Process Improvement
- Software Maintenance experience
- Software Testing experience
- Software Performance Tuning
- Database Performance Tuning
- At least 5 years of work experience in the IT industry

- Develops and deploys Patterns for IBM Pure Application System
- Develops script packages (shell, jython and json) for IBM Pure Application System, that are needed in the cloud context for installing and configuring automatically the products (IBM WebSphere Application Server, IBM DB2, IBM TSM, Nagios etc.) and the operating system (security, user access, LVM etc.)
- Test the developed script packages and integrate them in the current Pattern
- Maintains and troubleshoots IBM WebSphere Application Server and IBM DB2
- Tunes IBM WebSphere Application Server and IBM DB2 and develops script packages according to these changes that will be integrated in the Pattern
- Works closely with Level 2 Support Team and Monitoring Team according with incident and problem management processes
- Contributes to team effort by accomplishing related results as needed