Junior Support ERP
Acest job nu mai este activ!Vezi toate job-urile Prohuman active.Vezi toate job-urile Junior Support ERP active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | Prohuman |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 09.12.2016 |
Remote work: | On-site |
With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.
Cerinte
Join our partner team, a multinational company with international presence in 160 countries on all continents and 9,200 employees worldwide.
Role purpose: Provides business applications support and troubleshooting assistance regarding technology tools as well as products.
Requirements:
- Fluent English;
- 1 to 2 years experience as an IT support for an ERP (JDE highly appreciated) OR 2 to 4 years experience as an advanced user in JDE Customer Service modules;
- Service Oriented;
- Team player;
- Adaptability to changing context and priorities;
- Handle easily scope and context changes with different scale and / or frequency;
- Adapt its planning and capacity in case of new priority or emergency;
- Ability to communicate and report to the right level at the right time;
- Communication skill;
- Raise alert and escalate when needed;
- Knows how to say no end explain why;
- Reliable and responsible.
Desired:
- Ability to maintain IT documentations & train people;
- At ease with multicultural environment: able to get along with people of different cultures, origins and lifestyles;
- On rare occasions, available for Business Trips (mainly over Europe).
Responsibilities:
- Make sure all tickets are managed on time and with quality, following the Service Level Agreement. If needed, redefine priorities on tickets with users;
- Raise alerts to Support Manager in case of system disrupcy;
- Inform the coordinator about recurrent tickets in order to design an action plan to solve them for good;
- Write documentation (quickcards, Q&A, Solution files on usual tickets) and make it validated by Solution Experts and/or Coordinator;
- Liaise with Coordinator in order to validate continuous improvement process. Identify lacks or needs of training from end user tickets. Liaise with Click&Learn coordinator to update user documentation when needed;
- Regular follow-up and rating of KPI's for tickets;
- Deliver and update support documentation.
Job Code: 091116AS
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