Junior Support ERP

Acest job nu mai este activ!

Vezi toate job-urile Prohuman active.


Vezi toate job-urile Junior Support ERP active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Vezi toate job-urile in IT Software active pe Hipo.ro

Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 09.12.2016
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Join our partner team, a multinational company with international presence in 160 countries on all continents and 9,200 employees worldwide.
    Role purpose: Provides business applications support and troubleshooting assistance regarding technology tools as well as products.

    Requirements:
    - Fluent English;
    - 1 to 2 years experience as an IT support for an ERP (JDE highly appreciated) OR 2 to 4 years experience as an advanced user in JDE Customer Service modules;
    - Service Oriented;
    - Team player;
    - Adaptability to changing context and priorities;
    - Handle easily scope and context changes with different scale and / or frequency;
    - Adapt its planning and capacity in case of new priority or emergency;
    - Ability to communicate and report to the right level at the right time;
    - Communication skill;
    - Raise alert and escalate when needed;
    - Knows how to say no end explain why;
    - Reliable and responsible.

    Desired:
    - Ability to maintain IT documentations & train people;
    - At ease with multicultural environment: able to get along with people of different cultures, origins and lifestyles;
    - On rare occasions, available for Business Trips (mainly over Europe).

    Responsabilitati

    Responsibilities:
    - Make sure all tickets are managed on time and with quality, following the Service Level Agreement. If needed, redefine priorities on tickets with users;
    - Raise alerts to Support Manager in case of system disrupcy;
    - Inform the coordinator about recurrent tickets in order to design an action plan to solve them for good;
    - Write documentation (quickcards, Q&A, Solution files on usual tickets) and make it validated by Solution Experts and/or Coordinator;
    - Liaise with Coordinator in order to validate continuous improvement process. Identify lacks or needs of training from end user tickets. Liaise with Click&Learn coordinator to update user documentation when needed;
    - Regular follow-up and rating of KPI's for tickets;
    - Deliver and update support documentation.

    Job Code: 091116AS

    Job-uri similare care te-ar putea interesa:

    BUCURESTI,

    BUCURESTI,

    Aplica fara CV
    Hybrid

    Vezi job-uri similare (621)