IT Support Analys (FRENCH) Part-time

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

Your path to success requires:

 FRENCH – advanced level and English knowledge – at least medium level;
 Motivation for learning new information;
 Ready to acquire new skills (communication skills, technical skills etc.)
 A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
 Willingness to help people in having continuity in their computer-based activity
 Previous successful customer service experience is considered an advantage;
 Strong written and oral communication skills;
 Able to communicate problems/issues to customers in a non-technical manner.

Imagine a day at Stefanini - Take a look!

 Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
 Logging remotely to client’s computer and help them solve software issues;
 Documenting issues that you deal with on a daily basis into the ticketing system;
 Troubleshooting hardware, software and network related issues;
 Escalating problems to the next level of support when necessary;
 Help the client with all the necessary information.

Working hours:

 Flexible scheduled, including 24 x 7 shifts (on some projects).

You will be awarded for your success with:

 Attractive salary package;
 Contract for unlimited period of time;
 Massage sessions;
 Relaxation room (foosball table, ping pong, board games);
 IT and Soft skills trainings provided by our specialists;
 Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
 Friendly, fun and young team.