IT Support Analys (FRENCH) Part-time

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Angajator: Stefanini Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: part-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 09.12.2016
    Scurta descriere a companiei

    Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

    POWERING YOUR BUSINESS!


    Visit us today at http://www.stefanini.com/EN/

    Cerinte

    Your path to success requires:

     FRENCH – advanced level and English knowledge – at least medium level;
     Motivation for learning new information;
     Ready to acquire new skills (communication skills, technical skills etc.)
     A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
     Willingness to help people in having continuity in their computer-based activity
     Previous successful customer service experience is considered an advantage;
     Strong written and oral communication skills;
     Able to communicate problems/issues to customers in a non-technical manner.

    Responsabilitati

    Imagine a day at Stefanini - Take a look!

     Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
     Logging remotely to client’s computer and help them solve software issues;
     Documenting issues that you deal with on a daily basis into the ticketing system;
     Troubleshooting hardware, software and network related issues;
     Escalating problems to the next level of support when necessary;
     Help the client with all the necessary information.

    Working hours:

     Flexible scheduled, including 24 x 7 shifts (on some projects).

    Alte informatii

    You will be awarded for your success with:

     Attractive salary package;
     Contract for unlimited period of time;
     Massage sessions;
     Relaxation room (foosball table, ping pong, board games);
     IT and Soft skills trainings provided by our specialists;
     Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
     Friendly, fun and young team.