Reporting Engineer for Service Management Center

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

Job Requirements:

Key Skills
• Excellent interpersonal skills especially communication and presentation skills.
• Enthusiastic, pragmatic and self-managing.
• Able to use a process framework, analytical tools and reporting to direct, monitor and evaluate progress and change.
• Excellent English communication skills (written and oral).
• Successful delivery against commitments and deadlines.
• Promotes and supports standardization and continuous improvement.

Experience/Knowledge Essential:

• Reporting background and data analysis
• Detailed knowledge of the theory and operation aspects of the process
• Experience of SLA reporting and KPIs
• Very good knowledge with Microsoft Office suite, especially Microsoft Excel, Microsoft PowerPoint, Microsoft Visio

Main Responsibilities:

• Is overall responsible for the delivery of reporting services for GDC RO
• Supports global Service Management Centre goals by ensuring the quality of delivery and governance of the reporting services
• Works closely with Service Management Centre and GDC Management
• Actively promote the use of Standard SMC reports wherever possible
• Structuring and analysis of data for accurate reporting
• Create functional report designs if needed including calculation rules, data sources and test scenarios
• Support management in performing data analysis on reports
• Building relationships with key business partners and peers in Service Operations functions
• Monitoring and measurement of the KPIs periodically