CREDIT CONTROL WITH ENGLISH

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

-Minimum of 2 – 5 years’ experience in commercial collections;
-Advanced English speaking skills. Ability to communicate quickly back and forth with clients;
-Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required;
-Strong ability to effectively collect, while maintaining good customer relationships necessary with current customers;
-Ability to effectively manage time and handle high volume;
-Excellent computer skills including the ability to learn new computer software quickly;
-Intermediate level of Excel;
-Previous experience with Oracle a plus;
-Must be detail oriented and have strong analytical skills;
-High school diploma or equivalent is required.

-Expedite timely payment via phone, e-mail or collection letters while meeting required daily quotas;
-Must be able to produce a minimum of outbound calls of 40 per day;
-Ability to problem solve and troubleshoot through client issues;
-Strong decision making skills;
-Must enter detailed notes into our ERP system;
-Respond to client inquiries regarding past due accounts, research and or provide account information to the client as necessary;
-Maintain an account base through telephone contact or written correspondence;
-Provide invoice copies and or statements to clients;
-Perform reconciliation of misapplied payments to client;
-Maintain accounts receivable past due balances at or below an acceptable level deemed by the Administration Manager;
-Communicate internally with various departments to answer questions or discrepancies that clients may have;
-Must be able to speak to account on your portfolio to the Credit Control Supervisor;
-Resolve customer disputes, negotiate repayment plans, and perform detailed account reconciliations;
-Refer delinquent accounts to third-party collections;
-Other duties as required by management.