Technical Support Engineer

About PTC (NASDAQ: PTC)​

PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

YStrong analytical troubleshooting skills, attention to details, methodical and autonomous working skills;
 Pleasure in dealing with customers;
 Communication and presentation skills, team player, friendly & self-assured appearance;
 High dedication, coupled with excellent organizational skills, especially in times of high workload;
 General IT skills (Windows, Unix, Network, PC/HW knowledge, utilities, etc.);
 Experience in the following areas would be a plus:
- Experience in customer support (1,2,3 level support) with large corporate customers
- Experience with Application Lifecyle Management (ALM )
Software development
- Database (Oracle, MS-SQL)
- Web-Administration (Webserver, Servlet Engines, LDAP, IIS, etc)
- Development of web-based technologies (Java, HTML/CSS, PHP, XML/XSL/DTD, HTML etc.)
- Understanding UML/SysML
- Programming languages : Java, scripting languages (Perl, JS, Korn)
- Knowledge Centered Support (KCS)
- Compuware Dynatrace

You will work as a member of a global team providing support to PTC’s largest and most strategic customers on PTC Integrity®-based ALM systems. To join the team, you must be comfortable in a technical environment and be able to discuss obscure product behavior/features with customers and possess a demonstrated ability to analyze and solve problems. There are also account management duties involved with this role; proven communication and organizational skills are a must.
 Providing excellent technical support for big/major customers as 1st level Support Engineer by configuring, optimizing our applications from the Integrity Product Family;
 Troubleshooting by reproducing the issues faced by customers in test environments; identify possible workarounds; posting of hotfix or patch requests; a close cooperation with R&D exists;
 Using your technical and industry-specific IT knowledge to provide extended support activities (on-site visits);
 Create and maintain Knowledgebase articles;
 Act according to our ISO9001/2008 based support processes.

BASIC QUALIFICATIONS:
 1-3 years technical support experience, preferably software support;
 Bachelor degree or higher in one of the following: Engineer, Computer Science, Software or IT comparable IT background;
 Language skills: Advanced English (additionally German or French);