SUBJECT MATTER EXPERT WITH ITALIAN

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Employer: SalesConsulting
Domain:
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 05.10.2016
    Remote work: On-site
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - 2 to 5 years previous BPO experience;
    - Advanced Skills of Italian and English;
    - Finance & Accounting or HR process experience, preferably in an operations environment;
    - Availability to travel (knowledge transfers from the clients);
    - Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync);
    - Basic user of Excel, pivot tables, reports;

    Responsibilities

    o Provide deep expertise to support client requirements and may act as the primary day to day interface for clients and employees in assigned areas.
    o May supervise more new joiners and identify and update process documentation that is utilized by the team.
    o Identify process improvement opportunities and participate in the definition of standards and reusable approaches for the team.
    o Manage effective internal/ external client relationships within own area of responsibility, build client relationships in the wider group or unit and provides guidance to and shares knowledge with colleagues/ team members relating to own specialization;
    o Execute service delivery functions to meet client requirements which may include:

    - Monitor and update client systems (i.e., transactions/data entry);
    - Provide related statistics and reporting;
    - Utilize work plans to develop process documents, role aids, communications & procedures;
    - Analyze data, identifies and resolves discrepancies;
    - Execute testing of tools;
    - May delegate assignments and ensure accurate completion of deliverable;
    - Identify and implement process improvements based on experience and process objectives;
    - Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution;
    - Lead or assist with the development of detailed analyses for area of responsibility;
    - Participate and potentially lead some activities/projects for area of responsibility;
    - May provide input to day-to-day management and reporting of specialist budget;
    - Provide input to define standards and reusable approaches with benefit for cross-functional groups;
    - Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team;
    - May supervise less experienced caseworkers and fill in for the manager as needed;
    - May train team members on new or enhanced operation procedures & policies.

    Other info

    Professional work environment
    Attractive benefits package

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