SUBJECT MATTER EXPERT WITH ITALIAN
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Employer: | SalesConsulting |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 05.10.2016 |
Remote work: | On-site |
Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.
Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)
- 2 to 5 years previous BPO experience;
- Advanced Skills of Italian and English;
- Finance & Accounting or HR process experience, preferably in an operations environment;
- Availability to travel (knowledge transfers from the clients);
- Experienced user of Microsoft suite of applications (including Outlook, Word, Excel, PowerPoint, Visio, Lync);
- Basic user of Excel, pivot tables, reports;
o Provide deep expertise to support client requirements and may act as the primary day to day interface for clients and employees in assigned areas.
o May supervise more new joiners and identify and update process documentation that is utilized by the team.
o Identify process improvement opportunities and participate in the definition of standards and reusable approaches for the team.
o Manage effective internal/ external client relationships within own area of responsibility, build client relationships in the wider group or unit and provides guidance to and shares knowledge with colleagues/ team members relating to own specialization;
o Execute service delivery functions to meet client requirements which may include:
- Monitor and update client systems (i.e., transactions/data entry);
- Provide related statistics and reporting;
- Utilize work plans to develop process documents, role aids, communications & procedures;
- Analyze data, identifies and resolves discrepancies;
- Execute testing of tools;
- May delegate assignments and ensure accurate completion of deliverable;
- Identify and implement process improvements based on experience and process objectives;
- Resolve issues received via the escalation process and may assist with the researching and consulting to ensure client satisfaction in issue resolution;
- Lead or assist with the development of detailed analyses for area of responsibility;
- Participate and potentially lead some activities/projects for area of responsibility;
- May provide input to day-to-day management and reporting of specialist budget;
- Provide input to define standards and reusable approaches with benefit for cross-functional groups;
- Demonstrate strong customer service in all activities, setting the appropriate example for other members of the Team;
- May supervise less experienced caseworkers and fill in for the manager as needed;
- May train team members on new or enhanced operation procedures & policies.
Professional work environment
Attractive benefits package
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