Model scrisoare de intentie. Descarca modele pregatite de specialisti dn care merita sa te inspiri
Shift Leader
This job is no longer active!View all jobs Stefanini Romania activeView all jobs Shift Leader active on Hipo.roView all jobs IT Hardware active on Hipo.roView all jobs IT Software active on Hipo.ro |
Employer: | Stefanini Romania |
Domain: |
|
Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
|
Updated at: | 10.11.2016 |
Remote work: | On-site |
Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.
Job mission
To support the on-duty and on-call technicians to ensure the highest standard of Infrastructure Service Desk service in accordance with Stefanini values and with the Operational Level Agreements (OLA).
To assist the Delivery Manager in running day-to-day business and to provide floor management during the assigned shift, so that the right person is in the right place at the right time.
Helping and encouraging the team to meet call handling standards and to work towards targeted improvements in both quantitative and qualitative terms.
Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure; intervening in stressful situations.
Being the guardian of respecting the operational procedures, and therefore triggering the timely escalation of issues with impact.
Ensuring planning, schedules, breaks, code of conduct are respected by team members; reacting immediately and taking corrective actions where necessary.
Contribute to evaluating and developing shift team members through remote and side by side activity monitoring; contribute to evaluating their competences by giving feedback to their supervisor and by giving constructive direct feedback.
Ensuring procedures are followed in accordance with Firmenich and Stefanini quality standards and work instructions.
Participating in special projects allocated by the Delivery Manager and completing them within agreed timeline.
Giving advice on customer service, internal quality and training needs.
Identifying and implementing process improvement initiatives in conjunction with Delivery Manager and the team.
Minimum 9 months as Specialist in a Service Desk or an Infrastructure team or minimum 9 months experience in charge with maintaining mission-critical systems / business flows.
English proficiency.
Soft skills: highly proactive, planning and organizing, problem solving, team orientation, attention to detail, crisis management.
Technical skills: knowledge of email systems, Windows applications (Microsoft Office, Windows operating system); knowledge with monitoring systems, knowledge of an ticketing tool, knowledge of basic infrastructure components.
Working hours: 12 hours per shift, only night and weekend shifts as it follows:
M T W T F S S
08:00 - 20:00 X X X X X P3 P2
20:00 - 08:00 P1 P2 P3 P1 P2 P1 P3
Job-uri similare care te-ar putea interesa: |
|
---|---|
Creature Processing Artist - Nighshift Remote | |
Content Moderator Team Leader with Swedish-Bucharest Aplica fara CV | |
Content Moderator Team Leader with Bulgarian-Bucharest BUCURESTI, | |
Vezi job-uri similare (237) |
Raporteaza eroarea la