Process Designer

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Angajator: Provident Financial Romania
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 01.11.2016
    Remote work: On-site
    Scurta descriere a companiei

    Suntem o echipă profesionistă şi primitoare şi împărtaşim aceleaşi valori: respect, responsabilitate, claritate. Succesul nostru se bazează pe oamenii nostri. Atragem, dezvoltăm şi păstrăm oameni talentaţi şi cu abilităţi extraordinare. Ca tine.

    Cerinte

    To ensure that all of the customer facing processes in your country are designed, documented, maintained and continually improved in-line with the Target Operating Model (TOM) - applying Lean/Six Sigma principles. You will be responsible for providing insight into the company's operation, providing detailed Root Cause Analysis where appropriate and identifying opportunities for improvement in process.

    Requirements of the Role
    Qualifications:
    • Degree qualified;
    • Desirable: accreditation in continuous process improvement methodology – e.g. “LEAN”, “Six Sigma”.

    Skills:
    • Ability to adopt and utilize in practice Lean/Six Sigma tools and methodologies to deliver business benefits;
    • Strong influencing and negotiating skills with the ability to communicate, and influence effectively at appropriate level;
    • Strong, creative analytical approach with attention to detail and ability to articulate thoughts & solutions in a logical manner;
    • Able to conduct Root Cause Analysis following appropriate methodology;
    • Excellent verbal and written communication skills;
    • Advanced PC skills (MS office);
    • The ability to effectively manage the flow of information, systems and resources to the broader team through first line managers;
    • Ability to champion and support people through change;
    • Excellent presentation skills;
    Knowledge:
    • Demonstrate a strong knowledge of process analysis principles, practices, techniques and tools following lean/six sigma methodology;
    • Knowledge of coaching techniques that can be used to improve individual and team performance – including knowledge of team coaching;
    • Understanding of change management processes, tools and techniques;
    • Knowledge of Root Cause Analysis methodologies.

    Experience:
    • Experienced in leading the analysis of process change and its impact on business model and the outcomes;
    • Experience working with business process redesign and process improvement concepts, issues, methods, and techniques.

    Other:
    • Proficient English language - written and verbal.

    Responsabilitati

    Main responsibilities
    • Designing end-to-end customer value stream processes - using Lean/Six Sigma principles in process design.
    • Documenting end-to-end customer value stream processes information using visual diagrams and creating process metrics.
    • Identifying issues and risks within end-to-end-customer value stream process flows and where appropriate, recommending improvements.
    • Providing expert advice, applying Lean/Six Sigma principles and consulting on the development and implementation of effective solutions.
    • Monitoring and measuring the effectiveness of processes and applications.
    • Analyzing processes in order to determine the necessary changes for arriving at the improved state.
    • You will shape business requirements for change and align them to the end-to-end customer value stream processes, working in close partnership with business and technical colleagues.
    • Creating innovative and cost-effective solutions to business problems.

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