Helpdesk Travel Agent with FRENCH and ENGLISH

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Employer: Stefanini Romania
Domain:
  • Customer Support - Client Service
  • IT Software
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.12.2016
    Short company description

    Stefanini offers consulting services, solution development and integration, BPO, application and infrastructure outsourcing, and more. With support in 32 languages and the flexibility of a global company, Stefanini is focused on efficiency and meeting unique regional needs.

    POWERING YOUR BUSINESS!


    Visit us today at http://www.stefanini.com/EN/

    Requirements

    Your path to success requires:
     French and English advanced knowledge.
     Motivation for learning new information;
     Ready to acquire new skills (communication skills, technical skills etc.);
     A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
     Willingness to help people in solving their IT issues;
     Previous successful customer service experience is considered an advantage;
     Strong written and oral communication skills;
     Able to communicate problems/issues to customers in a non-technical
    manner.

    Responsibilities

    Imagine a day at Stefanini - Take a look!

    As a Helpdesk Travel Agent you will have the opportunity to become an expert in the most used software applications in the travel industry Worldspan, Galileo, Apollo trough extensive training programs.

    Your daily interaction will be with travel agencies and airlines companies around the world.

    You will have to diagnose, troubleshoot and solve issues related to the applications they use trough incoming phone calls, web submitts and e-mails.

    Flight tickets, hotels, and rent-a-car, Europe, US, Canada, South America - all these will become your daily “tools”.

    You’ll be part of the Travelport Helpdesk Team - a global, broad-based business services provider that serves companies in every segment of the travel industry in approximately 170 countries.

    Working hours
     24 x 7 scheduled (mainly between 2 pm – 5am)

    Other info

    You will be awarded for your success with:

    Attractive salary package;
    Contract for unlimited period of time;
    IT and Soft skills trainings provided by our specialists;
    Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
    Friendly, fun and young team.