Helpdesk Travel Agent with FRENCH and ENGLISH

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

Your path to success requires:
 French and English advanced knowledge.
 Motivation for learning new information;
 Ready to acquire new skills (communication skills, technical skills etc.);
 A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
 Willingness to help people in solving their IT issues;
 Previous successful customer service experience is considered an advantage;
 Strong written and oral communication skills;
 Able to communicate problems/issues to customers in a non-technical
manner.

Imagine a day at Stefanini - Take a look!

As a Helpdesk Travel Agent you will have the opportunity to become an expert in the most used software applications in the travel industry Worldspan, Galileo, Apollo trough extensive training programs.

Your daily interaction will be with travel agencies and airlines companies around the world.

You will have to diagnose, troubleshoot and solve issues related to the applications they use trough incoming phone calls, web submitts and e-mails.

Flight tickets, hotels, and rent-a-car, Europe, US, Canada, South America - all these will become your daily “tools”.

You’ll be part of the Travelport Helpdesk Team - a global, broad-based business services provider that serves companies in every segment of the travel industry in approximately 170 countries.

Working hours
 24 x 7 scheduled (mainly between 2 pm – 5am)

You will be awarded for your success with:

Attractive salary package;
Contract for unlimited period of time;
IT and Soft skills trainings provided by our specialists;
Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.