Helpedesk Support with German

Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

Job Description:

Provide Support for all Digital Subscriber Lines from Allianz Germany: managing the tickets received in the incident management tool and be the intermediate between customer and provider until the issue is resolved.

Requirements:

At least 1 year experience in working with German speakers
Experience in working in an international environment
Must be fluent in English & German, both written and spoken
Excellent oral and written communication skills
Basic technical understanding (DSL, Router)
Bachelor’s Degree or equivalent

Skills:

Effective communication is essential;
Good Organizational Skills;
Strategic Skills – Global Thinker, Analytical thinking and Problem solving;
Ability to work independently and self-conscientiously.

Raise tickets in Remedy for issues raised by the customer;
Conduct second level support using documented procedures and available system tools;
Ensure an efficient and qualitative case handling by following the defined support process and tools;
Clarify in case additional input is needed from the customer;
Document all the processes and procedures as required;
Offer end to end support until the issue is solved

Benefits:

Flexible and friendly working environment
Access to a wide range of learning and development opportunities (technical and soft skills trainings)
Well-being programs and initiatives
Attractive compensation package