Customer Support Specialist with English, Italian or French

Employer: SalesConsulting
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Cluj Napoca
  • nationwide
    Updated at: 09.12.2016
    Short company description

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Requirements

    - Fluency in English, Italian or French (only one is required)
    - Previous experience of or aptitude for Customer Service
    - Good organizational skills
    - A working knowledge of MS Word / Excel
    - Excellent communication skills and the ability to remain calm in all situations
    - Ability to work on own initiative and under pressure in order to achieve deadlines
    - Ability to adapt to a continuously changing environment and procedures

    Responsibilities

    - Respond to all customer enquires within given timescales, efficiently and effectively
    - Develop and maintain a full technical knowledge of client products and services
    - Be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
    - Deal with all correspondence as requested / required
    - Responsible for logging of all calls accurately and in line with procedure
    - Responsible for maintaining and updating all administration
    - Consult product manuals and be able to advise customer of appropriate options / solutions

    Other info

    Benefits:

    - In-house continuous professional training
    - Free language improvement programs
    - Real promotion opportunities
    - True career development insights
    - Attractive benefit package
    - Young, fresh, friendly and multicultural work environment

    * All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!