Over-the-phone Ace

Employer: FAST Support
Domain:
  • Banks - Financial Institutions
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.12.2016
    Short company description

    FAST Support is a new and ambitious company on the Romanian market, offering services to it's clients all over the world.

    We take pride in our young and fast growing team, who is dedicated every day to exceeding our client's expectations and becoming the professionals they dream of.

    We are committed to deliver high quality services in the financial field and also to have fun every day.

    Requirements

    Hello our dear future colleague! Do you want to hear about the coolest job opportunity, in the newest growing business in Bucharest? Sit down, read the ad and click the “Apply” button at the end, if you:

    - Have a proficient use of English language (meaning you can understand Jay-Z lyrics and in the same time you could have a conversation with the Queen of England)
    - Really like interacting with others and are known for your good communication skills
    - Are organized and responsible in whatever you do

    Responsibilities

    -Answer calls, live chats and emails
    -Research required information using available resources (Company's CRM)
    -Manage and resolve client complaints
    -Provide clients and prospects with product and service information
    -Enter new client information into system and update existing client information
    -Process orders, forms and applications
    -Identify and escalate priority issues
    -Route calls and chats to appropriate resource
    -Resolve customer issues within the scope of existing service level agreements

    Other info

    Benefits:
    - Attractive financial package
    - Private medical insurance
    - Training and ongoing coaching
    - A really young and fun environment
    - Real possibilities of promotion
    - Central location - University Square

    Our awesome HR team is waiting for your application, so that we can meet you in person during an interview.