Customer Service Representative with HUNGARIAN

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.12.2016
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
    We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
    We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 384,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    Ideal Candidate Profile

    - Previous experience customer service is a plus, but not a requirement;
    - Excellent communication skills (client oriented approach);
    - Ability to handle various communication channels, simultaneously;
    - Proficiency in Hungarian (B2 level required - CEFR standards);
    - Proficiency in English for Accenture interaction;
    - Competent Microsoft Office user: Excel, Word and Power Point;
    - Reliable, active approach striving for process improvement;
    - Ability to solve urgent matters and work under pressure;
    - Responsibility, accuracy;
    - Team player;

    Responsibilities

    - Constant check for shipment failures;
    - Proactively takes actions, where applicable, to solve service issues, ensures that solutions meet customer and business needs;
    - Proactively contacts customers when service issues may affect delivery commitments, and understands customer needs in order to recommend appropriate solutions;
    - Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy.
    - Provides suitable solutions relating to problem shipments or complaints;
    - Researches problem shipment information, liases with internal departments to find potential solutions that meet the needs of the customer;
    - Provides regular updates, in line with the agreed call back times and preferred communication channel;
    - Records accurate, complete and timely information in all systems, in order to ensure global visibility, consistency of information, and to facilitate root cause analysis;
    - Records and completes complaint files to closing point, including Service Recovery data entry requirements;